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PT. DAYA KOBELCO CONSTRUCTION MACHINERY INDONESIA
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  1. Service Operation & Technical Support
  2. Inspection & Maintenance
  3. Service Contract
  4. Warranty
  5. Training Centre
  6. Service News



1. Service Operation & Technical Support

Supervised and managed by qualified mechanics with a shared commitment to service excellence, our team is our greatest asset.


1.1. Field Support

DKCMI team of Product Support trained professionals will provide you with the highest quality service and recommendations necessary to achieve optimum efficiency and dependability on site.


Our Branch Service Departments provide an On-Site service repair jobs and trouble shooting. All necessary portable diagnostic instrumentation and all Kobelco standard service tooling are available to all the highly skilled and trained mechanics. They are also equipped with stand-by 4WD Cars to be ready to quickly respond customer requests.

For maximize Support customer we have unit Service Truck ( only at Hub Branch ) to provide service and parts activity


Field Support Mechanic 4WD Cars Transportation

Field Support Mechanic

4WD Cars Transportation

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1.2. Workshop Support

Our fully equipped and conveniently located workshop facilities provide a comprehensive range KOBELCO repairs and maintenance services, which are conducted both in Branch and on-site

DAYA KOBELO utilise and provide their equipped workshop to carry out the following repairs to the highest of quality and customer satisfaction

We have the capabilities to carry out minor repairs and servicing as well as complete major machine overhauls on KOBELCO equipment.


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1.3. Component Repair Support

DKCMI Provides to repair component as well as Engine, hydraulic pump, final drive, Swing Reduction.

DKCMI provides component with high quality standard repair.

DKCMI provides for maintenance and repair component with high standard tools and special tools from KOBELCO STANDARD SERVICE QUALITY

DKCMI ensure repair COMPONENT test first before delivery to Customer makesure that working and operation ok.

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1.4. Hydraulic Oil Flushing

Hydraulic Oil Flushing Services are an important part of preventive maintenance for KOBELCO equipment and systems. The damaging effects of particulate contamination have been well documented with regards to premature component wear and failure. One way to ensure optimal system cleanliness is to perform periodic flushing. By circulating oil or a flushing fluid through the piping of a system at a very high flow rate, turbulent flow can be achieved, which dislodges particles that would otherwise cling to the walls during laminar flow. These particles are then removed from the piping as the fluid is circulated through a series of high-efficiency filter elements. We have state-of-the-art High Filtration Equipment and experienced technicians to perform a wide array of filtration and flushing services at your jobsite.

DKCMI Provides for ensure flushing with Hydraulic Oil Machine Flushing

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2. Inspection & Maintenance



2.1. Delivery & Comissioning

DKCMI provides commissioning service once the machine is on site to ensure everything is running in order and all necessary lubricant compartment are filled to the correct level. DKCMI also gives instruction of the proper use of machine safety procedures, controls, and advises the daily, weekly, and monthly maintenance required in accordance with the factory standard Operation and Maintenance Manual.


2.2. Periodic Service

A revisit will be carried out by DKCMI technician at 250 hours, 1000 hours, 2000 hours after commissioning of the machine making sure it is operating correctly and that no faults have been developed in the initial period of usage. A Revisit Form will be submitted to customer.



2.3. Free Machine Inspection

This inspection involves a thorough checking of critical indicators of wears or damages. This service requires a portable diagnostic instruments from which customers will receive a complete written report together with its photos taken at the time the inspection was performed. 

The report includes recommendation of any corrective action, repairs, or other services which may be necessary. Repairs can be carried out on site or at our workshop whichever is more appropriate 

(Use Preventive Inspection Report) : Proposal Maintenance, Machine Touch, Perfomance Test, Device Check, Hyd Oil Analysis

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3. Service Contract



3.1. Periodical Service/ Maintenance Contract (PMC)

Service contracts a comprehensive maintenance package covering all KOBELCO equipment. Service contracts allow product customers to plan their maintenance costs and help guarantee professional maintenance standards


3.2. Preventive Inspection Contract (PIC)

to provide worry-free, regularly scheduled service and inspections, all for one low annual fee. It is designed to keep your KOBELCO machine avoidable emergencies that can lead to costly downtime and increase your machines lifetime with a planned maintenance program. Different plans are available covering labour time .By a Preventative Inspection Agreement Contract , you can be assured that you will be serviced by qualified technicians.



3.3. Live Plan Maintenance Contract (LPMC)

Live Plan Maintenance Contract (LPMC) Service contracts a comprehensive maintenance package covering all KOBELCO equipment. Service Maintenance Contracts allow mechanic KOBELCO to repair KOBELCO customers to do and plan their maintenance and help guarantee professional maintenance standards can be assured that you will be serviced by qualified technicians.



3.4. Preventive Inspection Contract (PIC)

to provide worry-free, regularly scheduled service and inspections, all for one low annual fee. It is designed to keep your KOBELCO machine avoidable emergencies that can lead to costly downtime and increase your machines lifetime with a planned maintenance program. Different plans are available covering labour time .By a Preventative Inspection Agreement Contract , you can be assured that you will be serviced by qualified technicians.

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4. Warranty


4.1. STD Warranty ~ 2000 Hm

Kobelco is known and respected as a worldwide brand which provides reliability and productivity throughout the extensive product offering. However, for your complete peace of mind we have developed an Extended Warranty Program that will respond on those rare occasions when your Kobelco machine may encounter problems outside of the standard factory warranty period.

By choosing to take out a Kobelco Extended Warranty you are not only protecting your machine, but also your investment. Throughout our extensive dealer network, Kobelco will provide you with the backup and support that you need in today's busy environment, and the Kobelco Extended Warranty Program gives you further confidence that we are there for you as your partner


4.2. Extended Warranty

Benefits of the Kobelco Extended Warranty Program :
- Extensive cover plan giving the customer a plan to suit his machine application.
- Predictable repair expenses over the term of the extended warranty.
- Kobelco Extended Warranty purchase with a dealer maintenance plan will provide fixed cost of operation for the extent of the warranty period.
- Repairs carried out by an authorized Kobelco dealer using genuine parts.
- Machine breakdown time can be reduced by regular servicing.
- Maintenance records and machine history will increase the machine's resale value.



4.3. QA Meeting (Product Improvement)

To provide customers with higher quality service and products, Kobelco Construction Machinery has established a complete quality control system in which materials and supply parts are inspected and each step of the manufacturing process is tested to arrive at a finished product. Not only do we use all of our inspection equipment and devices in each inspection process, but we work in conjunction with QC circle activities, other worker activities and contuneus product improvement



4.4. Kobelco Monitoring Excavation System (KOMEXS)

Managing a fleet of construction machinery at job sites across multiple locations can be a challenge. However, the Kobelco Monitoring Excavation System (KOMEXS) is a web-based programme that enables you to monitor your Kobelco machines remotely. KOMEXS provides access to important machine data, which helps you to manage your machines more efficiently, increase machine productivity and reduce your costs.

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5. Training Centre

CIBITUNG TRAINING asTraining Center is housed in a state-of-the-art facility 2 hours distance from DKCMI HEAD OFFICE PONDOK INDAH, JAKARTA, The Training Center features all KOBELCO of equipment, including hydraulic and engine components, welding equipment, and machine maintenance tools. It is particularly useful for deepening service personnel's understanding of new models before they hit the market for maintenance and repair the machines.



5.1. Skill Up Training

Opportunities are unlimited for the kobelco Mechanic who has acquired trainee. Personal benefits as well as company rewards make this customer satisfaction and DAYA KOBELCO held mechanic skill up to qualified technicians and professional.


5.2. Mechanic Skill Contest

The most prestigious event DAYA KOBELCO CMI always held Mechanic Contest on a regular basis. The program is held every year before the quartal both as a form of testing the competence and skill ranks reliable mechanical owned by Kobelco.The Service Mechanic Contest Competition 2014 was held by the Product Support Division at Cibitung Factory and Training Center, the competition 4th was held successfully in 14 - 15 August 2014

Through this competition, the participants were able to showcase their servicing skills and techniques as well as demonstrate their daily efforts, approaches, and innovations.



5.3. User/ Customer Training

DKCMI will provide training for customer Operators and Maintenance Crew free off charge commencing when the new unit/s are ready on site. This training can be conducted either at the customer site, or in group of customers conducted at our Training Centre at Cibitung-Jakarta. We do this training in the class room and by practical training direct to the machine detailing as follow:


- Extensive cover plan giving the customer a plan to suit his machine application.
- Predictable repair expenses over the term of the extended warranty.
- Kobelco Extended Warranty purchase with a dealer maintenance plan will provide fixed cost of operation for the extent of the warranty period.
- Repairs carried out by an authorized Kobelco dealer using genuine parts.
- Machine breakdown time can be reduced by regular servicing.

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6. Service News

Regular Service News. featuring articles - interesting articles, as well as events and mechanic events that occur both implemented by Kobelco Construction Machinery in head office, branches and training center, or that occur within and outside the country as well as some other interesting tips.

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